FAQ'S

​How Do I Place An Order?​

Click the "Log In" button at the top of the site, and sign in with Facebook, Gmail or an email.  Then locate the item you want to purchase, click on the image of the product to view the full profile and description in our lavish dressing room.  Select your color, size and quantity, then click "Add to Cart".  

 

Our "View Cart" screen will then pop up. There you can click "View Cart" to checkout or the arrow button on the top left to continue shopping.  Once you've completed your shopping select "View Cart", to be sent to our "Checkout" page where you can confirm your order, add a note and checkout.

 

We offer you an entire back end order system that gives you 24 hour / 7 day a week access to our website to check on your order, create a wishlist, update your address, change your payment method and have a free member account.  

Secure Ordering & Confirmation

Once you've placed an order you will automatically receive a confirmation email.  As soon as the tracking information becomes available, it will automatically update and you will receive an email with the tracking number.

Payment & Shipping Options

We currently have the option of either charging a credit/debit card, iDeal or Pay Now by Klarna.  When you purchase a product the order is automatically sent to our warehouse for shipping and packaged within 1-2 days.

 

All orders have the standard shipping option available.​  Our standard shipping times are: USA (2-5 business days) Canada (10 - 15 business days) and International (10-20 days)

Returns & Refunds

Your 100% satisfaction is very important to us. 

We offer a 14-day Return & Exchange Policy on the day the item was received.  We accept returns on full priced items only, with some exceptions noted below.  All purchases of sale or pre-order items are considered final sale.  You must submit a written request by email within 14 days of receiving the item(s), following the instructions noted below.  Send an email with the subject line 'Returns' and include your order number, name and reason for the return. Item(s) must be sent back in original/salable condition.  The item(s) must be unharmed, not worn, unaltered, and free from any odors. Item(s) must be in the original packaging, with tag still attached.  If you are returning shoes, you must include the original shoe box.  If item(s) do not fit these requirements, it will be sent back to the customer at his/her expense.  We reserve the right to determine if returned item(s) is in salable condition. Please note that customers are responsible for shipping costs of returned items unless the product had a printing or manufacture defect.

 

We strongly encourage you to get proof of postage when returning goods to avoid "lost package" situations. When the returned item(s) are received and inspected, you will receive a confirmation email, notifying you about the status of the refund.  If the refund is approved, it will be processed and a credit will automatically be applied to your original payment method.  

 

 We recommend before placing your order, that you thoroughly check that each item in the cart has the correct size selected before completing the purchase.  Click here for a complete sizing chart for all of our products. 

In order to resolve any problem most efficiently, get in touch with us via our contact page.

 

Thank you for shopping with us!